Covid-19 has impacted almost every sector in the economy and the hospitality industry is among the hardest hit. The pandemic has irrevocably impacted the sector. Turning to the new norms, the hospitality industry now needs fresh resolutions to these hurdles. Post Covid-19 era, only unconventional approaches will succeed. As the new norms are coming into practice, the hospitality industry too will have to follow these new guidelines for their customer satisfaction. Want to know how Covid-19 can stimulate healthier hospitality leadership? Here’s an insight!

• Change in leadership : Everyone including the hotel managers will have to adapt to the new situation with new standard practices. The number one consideration post this pandemic will be the health and safety of the customers. The employees will now have to upskill themselves to take on a wider range of disciplines. It’s of vital importance that these new initiatives are communicated explicitly throughout the business, to ensure they are adopted successfully.
• Motivation : Keeping their teams motivated must of utmost importance to the hotel managers. Management who also demonstrate honesty and a sense of solidarity by ensuring fair pay cuts during this challenging time will be more highly respected by the workforce after the crisis. This is the ideal time for righteous leaders to show strength, empathy, and vision.
• Response : Everyone had their fair share of responses during these unprecedented times; some positive whilst others negative. Many have taken positive actions such as making their space available for the individuals affected by this pandemic and feeding the impoverished. These efforts display a sense of generosity while making a good impact on potential customers.

The sudden outbreak of Covid-19 has hit the hospitality industry the most. However, due to restricted motion during this time, the hospitality industry will now have to prepare for a notable increase in tourism demand after the epidemic., Despite the impact of this current situation, the industry’s hard work and dedication to delight every customer will start paying off soon. Maintaining earlier levels of hospitality under these trying circumstances will be a challenge, but the industry will come out a lot stronger by adopting the ‘new standards’.